at the bustling shop, at the shelves stocked with parts he had once told me were a waste of floor space, and at the employees who used to make him his morning coffee. He slowly turned around, climbed back into his truck, and drove away, leaving Otis’s mower behind.
He had spent thirty years building a business, but he had never understood that a store isn’t made of shelves, registers, or four walls. It’s made of the people who trust you to keep their wheels turning






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